Products
Professional & Business Programs
Featured Session - Shattering the "Bamboo Ceiling" - New 2008/2009
You have a strong worth ethic, are well educated, hard working and ambitious.  You have a good job, but somehow those promotions are not coming your way.  As you are passed over for promotion you are beginning to think the corner office might be out of your reach.  Perhaps you’ve hit the "Bamboo Ceiling"!  This seminar identifies those self limiting cultural influences in the Asian “Model Minority” and provides participants with a corporate tool kit to develop their career, avoid misunderstandings and manage cultural differences in order to break through the “Bamboo Ceiling” without undergoing a cultural makeover or compromising cultural values.  Book This Session

Rationale:
Asians have the largest university graduation population, yet statistics show that only a small percentage make it up the corporate ladder to top positions, in spite of their education and work ethic.
Workshops:

NEW 2009
- Maximize Your Office Intelligence
- Winning Customer Service Strategies
- Maximize Your Professional Presence
- Business Intelligence
- Lunch N' Learn Mini Series

Most Requested
- Schmooze You Looze
- Manners on the Menu-Dining
- Manners on the Lunch Menu
- Outclass the Competition
- Mind Your Netiquette
- The International Arena
- Tea & Etiquette

Note: All sessions may be customized & tailored to accomodate individual needs and requirements.  Email Us or Call Toll Free 1-866-696-1666
Who should take this seminar?
University students and working professionals of Asian background who wish to advance their career and successfully negotiate upward mobility and reach their full potential. Non Asian managers requiring assistance in understanding and communicating with their Asian colleagues.

Topics Covered:
Reality check assessment, Confucianism vs. Corporation-cultural clashes in the workplace, blueprint for success, your corporate tool kit, understanding the business priority, establishing professional presence, communication strategies, internal and external networking, conversation skills and key mobility strategies.

Maximize Your Office Intelligence - The "OI" in the "ROI" New 2008/2009
Does workplace intelligence affect your ROI? You bet it does!  This seminar will increase your Office Intelligence and pave the way to a more productive and positive office environment. Participants learn the foundations of social and cultural competence, deal effectively with diversity and conflict, foster an internal network, handle ethical dilemmas, technical etiquette and the secrets of professional performance. These skills humanize and harmonize the work environment and promote a powerful spirit of cooperation. Book This Session

Award-Winning Customer Service Strategies - How To Improve Customer Service and Develop Customer Loyalty New 2008/2009
Customers today are better educated than ever before. They want value for their money, good service and are willing to pay for it. Customer Service is the responsibility of every employee in an organization. For every complaint your business receives, there are twenty-six other customers with unresolved complaints or problems and six of those have serious problems. A dissatisfied customer will tell up to ten people about it and 13% of those will tell up to twenty people about their problem. It costs five times more to gain a new customer than it does to keep an existing one. It costs sixteen times more to get a new customer to the same level of profitability. To remain in the market you must provide exceptional customer service and build lasting relationships with your customers. Award-Winning Customers Service Strategies will teach you how to separate your organization from the pack and charge ahead of your competition by developing customer loyalty. Book This Session

Maximize Your Professional Presence New 2008/2009
In this day-long seminar, learn the secrets to create and transform your professional presence. “Maximizing Your Professional Presence” will increase your self-confidence, improve your communication skills and increase your marketability. You will receive tips on how to acquire the polish and knowledge of a world class executive, leave a positive lasting impression and consistently present yourself competently and confidently. Louise Fox, Canada’s etiquette expert, will offer her seasoned perspective and expertise in social intelligence, business etiquette, dining, conversational dynamics and global awareness. Book This Session

Business Intelligence New 2008/2009
Success in business today is dependant on building successful relationships. Knowing how to present yourself professionally gives you a powerful edge over the competition. First impressions do matter and there is more to professionalism than an expensive suit. Success in modern business is determined by a combination of confidence, competence, attitude, demeanor, communication and courtesy. These are enhanced by a polished executive image; knowing what to do and how and when to do it. In this entertaining and informative session Louise Fox, Canada’s Etiquette Expert, will give you tips on how to maximize your professional presence, leave a positive lasting impression and consistently present yourself competently and confidently. Book This Session

LUNCH & LEARN MINI-SERIES New 2008/2009
The MINI SERIES is designed to be fun, informative, interactive, motivational and fit conveniently into a lunch period of less than one hour. The following are some of the most popular presentations. Book a Mini-Series Session
  • Office Overload - This 60-minute lunch and learn will increase your OI by giving you the five secrets to a more positive and productive workplace. This seminar is easily customized to meet the particular needs of your workplace. Topics covered include professional presence; presenting and packaging yourself as a professional and increasing your social and office intelligence.
  • Your Sixty Seconds - A motivating and informative presentation on how to develop professional presence and Outclass the Competition.
  • Manners on the Lunch Menu - This comprehensive adult dining program covers all aspects of dining etiquette in a condensed version. You will learn styles of eating, formal table setting, silverware savvy, navigating the place setting, dining do’s and don’ts, managing difficult foods, manners at the table, seating guidelines, toasting, host and guest duties and much more.
  • Mind Your Netiquette - A presentation on the pitfalls of modern technology and how to avoid them.
  • The Big Deal about Small Talk - An informative presentation on the importance of developing relationships in business and ways to improve your conversation skills, ice breakers and tips on small talk; what to say and what to avoid saying.
  • Hello, Hold Please! - An interactive presentation on improving telephone courtesy and front line customer service.
  • When in Rome - An informative presentation on global awareness and how to make your best impression abroad.

Schmooze You Looze- Reaching your Business and Career Goals Through Professional Networking
Many people confuse networking with schmoozing. They believe all they need to do is distribute and collect as many business cards as they can. They are nervous meeting and making conversation with new acquaintances or don't view networking as being worthwhile. Networking is not schmoozing, networking is about developing, nurturing and maintaining relationships. Effective networking is an art that can be learned and adapted to a variety of social situations. Learn the myths about networking and the techniques you can put into practice to network effectively. Gain the self-confidence needed to attend social functions, work a room with ease and develop long lasting relationships. Book This Session

Conversation a la Carte - The Art of Dining & Conversation
Knowing the rules for dining and having the ability to consistently practice the technical skills related to eating will allow you for feel more comfortable in dining situations. If you are more comfortable you can make others more comfortable, which is really what good manners are all about. Learn styles of eating, formal table setting, silverware savvy, navigating the place setting, dining do's and don'ts, managing difficult foods, manners at the table, restaurant manners, finessing the buffet, invitations, entertaining etiquette, host and guest duties, much more. This program includes a fine dining experience. Book This Session

Outclass the Competition - Corporate Dining & Entertaining for Business
Good manners and a working knowledge of professional behavior are essential and productive skills. Give yourself a Manners Makeover that will give you the tools to "outclass the competition" and enhance your confidence and feel comfortable in any situation. You will learn how to master your 30 seconds and, enhance your image, make introductions, proper handshaking technique, remember names, how to make small talk, improve your mingle-ability and dining etiquette. A power point presentation accompanies this program. Book This Session

Mind Your Netiquette: Communicating Effectively in the Digital Age
Relationships today often begin without face to face contact. Because first impressions are important the use of etiquette in communication technology becomes increasingly significant. When using email and various communication technologies, “Netiquette” training can make the difference when creating a positive first impressions and establishing long term relationships. It offers solutions to help you communicate more effectively and eliminate some of the most common, yet costly, mistakes. Book This Session

How to Succeed in the International Arena
Competition in today's international business arena has grown by leaps and bounds. This makes it imperative that the protocol skills required to compete effectively be developed and employed. Protocol is no longer relegated to the international diplomatic community alone. This seminar is for anyone whose job requires communicating, negotiating and socializing in the global marketplace. How To Succeed In The International Arena provides strategies to help you compete in a global economy; an economy that demands mental flexibility, and awareness. You can use protocol and personal diplomacy to tip the scales in your favour no matter where you conduct business. Book This Session

Tea & Etiquette Programs, including Wedding Etiquette
Please contact us directly to discuss your specific Tea & Etiquette requirements.